Last Updated: April 16, 2019
Information we collect
- Information you provide to us or allow others to provide to us
At various points in the Edwa experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address. And if you place an order through the Services, we collect information including your address, phone number, birth date (for alcohol orders or prescription delivery, where available) and the details of your order. Your account information may be updated or corrected by accessing your account settings.
If you use the Services for prescription delivery (where available), the third- party pharmacy processing your prescription will provide to your name, address, email address, phone number, the total amount being charged to you for the prescription drug product(s), and sales tax information for the prescription drug product(s) (if applicable). The third-party pharmacy will also share whether or not the prescription drug product you have ordered requires temperature control. If a prescription drug product delivered to you through the Services has been recalled, the third-party pharmacy will share your name, email address, the date of the prescription drug product order, and the total amount to be refunded to you with Edwa. The pharmacy will not disclose to us the name, quantity, manufacturer or distributor of the prescription drug you have ordered or any other PHI about you other than your status as a patient of the pharmacy.
If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the services. For example, if you choose to log into the Services with your Google account, we may receive information from Google, such as your name and e-mail address. We may also offer social sharing tools that let you share actions on the Services with other people, in this case, Edwa will expose only your referral ID or an identification of similar use, translatable and relatable to information that only Edwa may have.
Our partners may let us collect information about use of their sites/apps or share such information with us. For example, if you use an Edwa button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under the age of 13. If we obtain actual knowledge that any information, we collect has been provided by a child under the age of 13, it will still be under the discretion of the authentication provider for the account in question to revoke the authenticity of the account.
When you use the Services, we may collect precise location data. For instance, if you allow the Services to access location services through the permission system used by your device’s mobile operating system or browser, we may collect the precise location of your device. We use your location information to facilitate the prompt hand-off of pickup orders (where available), to assist you in finding nearby stores for which pickup or delivery are available, for other similar purposes and for analytics purposes. You can choose whether or not to enable the location tracking feature through the settings on your device or browser, or when prompted by the Edwa mobile app.
- Technical information about usage of the Services
When you use the Services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.
Cookies, Pixels, and Other Tracking Technologies:
We, our partners, our advertisers, and third party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads and remember that you are logged into the Services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set.
We employ some third-party services to help us understand the usage of the Services and the performance of advertising, and these third-parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of the Services — you can learn more about information that Google may collect here.
When you use the Services, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.
How we use your information
We may use the information we collect for various purposes, including to:
Provide the Services to you, improve the quality of the service, and develop new products and services
Allow your Personal Shopper (which means those that shop for and/or deliver the order for you, including our retail partner and their employees/agents where applicable or our third-party providers) to choose your items at a retailer site, deliver your items to you, and/or call or text you with any updates or issues
Charge you for the purchase and delivery costs through one or more payment processing partners
Offer you customized content (including advertising, coupons, and promotions)
Understand how users interact with the Services (including advertising both on and off the Services) as a whole and to test new features or changes in our features
Provide customer service, respond to your communications and requests, and contact you about your use of the Services
You can opt-out of receiving promotional communications from Edwa by using the settings on the Account Info page or by using the unsubscribe mechanism included in the message, where applicable.
What we share
The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods for picking, packing, and delivery by individual Personal Shopper(s) to your location or, if available, for you to pick up in-store. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the Personal Shopper(s) who pick and deliver your order, the payment processing partner(s) that we use to validate and charge your credit card, and the retail partner(s) from whom you are purchasing goods. To be clear, only our payment processing partner(s) receive credit card information.
We also share information under the following principles:
With your consent or at your direction — We will share your information with entities outside of the Services when we have your consent to do so or it is done at your direction. For example:
If you enter loyalty card information from a particular retailer, we share that information with the retailer you chose along with your order so that information can be added your loyalty card account.
If you share a recipe publicly on the Services, it is viewable by anyone along with your first name and last initial.
If you invite friends to use the Services through our referral program or to share a shopping cart, we will share some information with the friends you invite like your name and picture. Likewise, if you choose to join someone else’s cart, they will see some of your information.
With our retail partners — We may share your information with our retail partners in order to provide and maintain the Services.
For external processing or service provision — We sometimes share information with third parties to process information on our behalf or to otherwise provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). For the purposes of this processing or provision of services, we may share your information with such third parties under appropriate confidentiality provisions.
For legal purposes — We may share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or Edwa.
On a non-personal or aggregate basis — We share information on both a non-personally identifying basis (including, but not limited to, order and delivery details but not including credit card information) or an aggregate basis.
To enable purchase of alcohol (not available in all jurisdictions) — When you buy alcohol using the Services, we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, government issued ID information, the quantity, brand, price, proof, and volume of alcohol purchased, and a recipient signature.
For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among Edwa, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
Personal Health Information
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. These measures include encrypting your communications by utilizing Secure Sockets Layer (“SSL”) software, and using a secure messaging service when we send your PHI electronically. In addition, when we collect, maintain, access, use, or disclose your PHI, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws, including, without limitation, HIPAA. All electronic PHI will be encrypted at rest and in transit.
We will make any legally required notifications of any breach of the security, confidentiality, or integrity of your PHI or PII, including, without limitation, breaches of your stored PHI or PII (as breaches are defined under applicable state or federal statutes on security breach notification). To the extent permitted by applicable laws, we will make such notifications to you in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Changes to this Policy
You may request access to or correction of your personal information, or withdraw consent to our collection, use or disclosure of your personal information, by writing to our Trust & Safety Manager at the address or email below. These rights are subject to applicable contractual and legal restrictions and reasonable notice We may take reasonable steps to verify your identity before honoring any such requests.
Tse Addo, East La